He's making an admission he doesn't know how to handle but he also knows he can't ignore a ghost looking for help. Maybe some could but he couldn't imagine being that desperate for someone to listen and finally finding someone and to ignore them? No, he couldn't be that guy. He just couldn't do that to her.

"We assume so," he says, smiling. "We just don't know but it's a chance," he says wishing they had better answers. "But it'll be better. I believe that. Those that gone have asked for that and felt they could handle it. If you're ready..."

He considers her with a pained look. "Why haven't you gone? The last person we had wanted their mother's wedding ring because it had been stolen by a rival. Is there something keeping you?"